Date: May 12, 2025

Thank you for always using our services.

We sincerely apologize for the significant inconvenience caused by the inability to use, or difficulty in using, our MDM services, as detailed below. The services have now been restored and are fully operational.

1. Duration of Impact

Monday, May 12, 2025, 4:07 PM to 4:53 PM JST

2. Affected Services and Impact

• BizMobile Go! (MDM/EMM)
• BizMobile Go! Direct (MDM/EMM)

During the incident, access to the web administration screens for the above services was unavailable. Additionally, there were delays in access and processing for MDM-managed devices communicating with the MDM servers.

3. Restoration Time

Services were restored on Monday, May 12, 2025, at 4:53 PM JST.

4. Cause

Server overload due to concentrated processing.

5. Inquiries

For any questions, please contact us via our customer-exclusive online support, MyBizGo!.